Despite fix, Windows 10 Users Still Getting Critical Errors in Start Menu and Cortana

No respite for Windows 10 upgraders even after Microsoft fixes the critical error in Start Menu and Cortana

Windows 10 is in the news once again. This time it is the Start Menu and Cortana that has failed to work on some Windows 10 PCs due to a critical error despite Microsoft’s fix. According to some upgraders who are experiencing the problem, say that the computer is not fit to be used, since there is no way to access installed files or apps.

Most users are getting the below error that reads:

Critical Error – Start menu and Cortana aren’t working. We’ll try to fix it the next time you sign in.”

Microsoft has already provided a method to overcome the problem by suggesting the users to reboot to Safe Mode and then normally start their computers. However, despite this somewhat basic fix, it turns out that the problem still persists on many of the PCs.

This had led to an increase in frustration among Windows 10 upgraders, who are affected by the problem are looking for help from Microsoft in order to fix it. The posts like the ones given below are becoming very common on support forums:

“This problem was identified back in early July. Still no solution. Absolutely ridiculous. The average computer user can’t provide the feedback they want. I was able to restore Windows 10 to a restore point before the problem happened,” user AA_310 posted.

“My start menu works but Edge icon disappeared. The only way I can get it to open is to search for websites in the start menu search. So I have a round about solution but not sure how long it will work. In today’s age to launch a new product with problems like this is a death wish. Problem is Microsoft is too big to see its dying.”

Currently, in most cases, the only solution that may work is a full reset of the device. This would mean that all your files, apps, and settings will be removed. Even after doing this, there is no assurance that the Start menu and Cortana would be functional.

Kavita Iyer
Kavita Iyer
An individual, optimist, homemaker, foodie, a die hard cricket fan and most importantly one who believes in Being Human!!!


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