Samsung has admitted a bug in its newly launched Galaxy S5 phone is causing the handset’s camera to die.
The Galaxy S5 was released earlier this month, with its camera widely regarded as one of the smartphone’s most impressive features.
Multiple reports on and social media cited an issue with the new smartphone’s camera, in which a “Warning: Camera Failed” message appears.
With the error message popping up, the Galaxy S5 camera will be disabled permanently. Users reported that resetting or even flashing the new software, has failed to fix the issue.
Acknowledging the ‘camera failed’ issue a Samsung spokesperson told the “Samsung is committed to providing the best experience for customers. We have learned that a limited number of Galaxy S 5 devices may have an issue that causes ‘Camera Failure’ pop-up error message.”
The customers experiencing the error are asked to call 1-888-987-4357 or visit their carrier for service under Samsung’s standard limited warranty.
US network carrier Verizon also “Galaxy S5 customers who see ‘Warning: Camera Failed’ please contact @VZWsupport & we’ll work to resolve it, including replacing the device.”
Customers affected by the issue have been advised to contact their mobile service providers or Samsung directly.