ROG Maximus Hero Z690 recalled

ASUS is known for its robust, high-grade motherboards, laptops, and other peripherals. Their customer support has only helped them establish dominance in the different sub-segments.

The Taiwanese tech giant recently found themselves in hot waters as they admitted issues with their ROG series motherboard. Their ROG Maximus Hero Z690 motherboard is wreaking havoc for many of the users.

Issues at hand include no POST, damaged motherboard components, and memory detection errors (QCODE 53).

They have admitted the mistake and have agreed to replace the affected series of the model.

What’s causing the issue?

YouTuber Actual Hardcore Overclocking did his analysis and found one common problem across all the affected motherboards – two shorted and burned out MOSFETs, basically a capacitor that is responsible for switching on/off electrical components. 

ROG Maximus Hero Z690 burned capacitor

The Company’s Response on the Issue:

ASUS’s technical marketing manager posted the following post in a Facebook group ASUS PC DIY Group about the issue:

To our valued ASUS Customers,

ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.

You can identify your part number by referring to the product packaging: Please reference the attached image

ROG Maximus Hero Z690 recall serial number

As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program. Thank you so much to everyone for your patience and support while we are working through the replacement program.

If you have any questions or concerns please feel free to contact ASUS customer service. Best regards, The ASUS Team.”

 

What’s next if you have the affected motherboard series?

First and foremost, you need to stop using the motherboard to avoid burning the components.

Get it replaced by getting in touch with ASUS in the following manner:

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