Google Fiber botches software update and leaves its customers in lurch

After Microsoft it is the turn of Google engineers to botch up a software update. Yesterday Google had released an update for its Google Network Box. However, the buggy update somehow locked the existing users off their administrative panel and in some cased also turned off their Wi-Fi connections. However the Google Fiber customers could still go online using Ethernet connections.

Harrassed customers took to Twitter to express their frustration at the update

https://twitter.com/AustinLGraff/status/601472769658728448

The Google Fiber customers also took to DownDetector.com to describe their problems. Another user noted on a DSLReports forum that “Having an issue today with my network box. It lost my custom IP address scheme and went back to default. Now I can’t access the advanced menu.”

It seems even hard reset was not solving the problems, a customer wrote on DownDetector that, “I tried the factory reset on the Network Box, but that didn’t work.”

Two hours back a Twitter handle @BrooklynMediaCo reported that the Wi-Fi connections have started working again as Google had probably rolled back the router update.

For the uninitiated, Google Fiber is  is Google’s fiber-to-the-premises service in the United States, providing broadband internet and cable television to subscribers.  As of March 2015, Google Fiber had 27,000 television subscribers.

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