Google Fiber botches software update and leaves its customers in lurch
After Microsoft it is the turn of Google engineers to botch up a software update. Yesterday Google had released an update for its Google Network Box. However, the buggy update somehow locked the existing users off their administrative panel and in some cased also turned off their Wi-Fi connections. However the Google Fiber customers could still go online using Ethernet connections.
Harrassed customers took to Twitter to express their frustration at the update
@googlefiber what's the deal with the wi fi outage in KC? Unreasonably long wait to get internet. Very disappointed in Fiber two months in
— underscoredan (@underscoredan) May 22, 2015
https://twitter.com/AustinLGraff/status/601472769658728448
Sorry guys & gals. Internet is down. Called Google Fiber. They said it's a new software update outage. We'll try again tomorrow. 😀
— Hellova Birthmark (@HellovaBrthmark) May 21, 2015
The Google Fiber customers also took to DownDetector.com to describe their problems. Another user noted on a DSLReports forum that “Having an issue today with my network box. It lost my custom IP address scheme and went back to default. Now I can’t access the advanced menu.”
It seems even hard reset was not solving the problems, a customer wrote on DownDetector that, “I tried the factory reset on the Network Box, but that didn’t work.”
Two hours back a Twitter handle @BrooklynMediaCo reported that the Wi-Fi connections have started working again as Google had probably rolled back the router update.
@edave @shutch3804 @googlefiber After a 13 hour outage the wifi started working again. They backed out the router update I believe.
— No City Films (@NoCityFilms) May 22, 2015
For the uninitiated, Google Fiber is is Google’s fiber-to-the-premises service in the United States, providing broadband internet and cable television to subscribers. As of March 2015, Google Fiber had 27,000 television subscribers.
