Moving cities locks out an Android user from Google
Lockdown, eh??? An Android user posted on Reddit that he has been locked out of his Google account apparently because he moves to different cities.
However, according to Google support staff, the explanation provided was that the user’s purchases appeared fraudulent, since the user’s address details fluctuated and also the billing information with Google wasn’t current.
While the user is not convinced if this is the reason he had been locked out but during his interactions with Google support to find out why, he was told that “It is our policy to not discuss the specific reasons for an account closure.”
Apparently, this is official Google policy.
On asked what he could do to rectify the situation, he was initially directed by Google staff to a site where he had to scan his driver’s licence and credit card. He was also informed that he would have to wait for 24 hours to get his account unlocked.
However, after waiting for 24 hours, Google informed him that the account would not be unlocked and did not give him reason as to why. He instead was advised to open a new account and abandon his old account.
It meant all the purchases he had made on the old account with the credit card used could not be used on the new account. He would instead have to obtain a new credit card to continue using Google’s services. He was also told all his earlier purchases would not be transferred to the new account.
He received the following reply from Google to the email he sent to Google support: “We understand you would like your account reinstated. As previously stated, per the Google Payments Terms of Service, we reserve the right to change, suspend or discontinue any aspect of the Services at any time, including availability of the Services or any Service feature, without notice and without liability.”