Microsoft’s Windows 10 May 2020 Update Causing Problems For Intel Optane Users

Microsoft had released the latest Windows 10 May 2020 Update (version 2004) at the end of May for a select few users via Windows Update. 

We are all aware by now that no Windows 10 Update has come without hiccups. This time too it’s no different, as the Windows 10 May 2020 update has come with a bunch of significant known issues

Microsoft has quietly acknowledged the problems and suspended the installation of the latest Windows 10 May 2020 update on problematic PCs including those with Intel Optane Memory until improvement. However, enthusiastic users can still install the new version of the Windows 10 update using the Media Creation Tool. 

As spotted by WindowsLatest, eager users who forced downloaded the Windows 10 May 2020 Update on computers using Intel Optane memory are experiencing compatibility issues.  

Users are reporting problems with Intel’s Optane Memory on platforms like Twitter, the Intel forum, and the standard Feedback Hub. While Microsoft is aware of the issue, it is still not listed on the official known issues page. What’s strange is that the same concern was discovered by users months before the May 2020 update was released by Microsoft. 

According to reports, Windows 10 removes the Optane Pinning Service Extension (secured in Intel Optane memory) from the device during the upgrade process. This service is necessary for the Optane Memory Pinning function to be locked in memory. However, Windows 10 still tries to launch while running into multiple error messages and even performance problems.  

The error message reads that the ‘Intel Optane Memory Pinning’ couldn’t load the specified module.

“Unable to load DLL ‘iaStorAfsServiceApi.dll’: The specified module could not be found. (Exception from HRESULT: 0x8),” the message reads.

Intel Optane

To solve the issues with Intel Optane, go to Control Panel > Programs > Programs and Features. Select and uninstall ‘Intel Optane Pinning Explorer Extensions’. Turn off (or disable) Intel Optane and restart the PC, and then activate (or reenable) Intel Optane and restart the PC again. 

If you are still getting error messages, uninstall the Windows 10 May 2020 Update and rollback to the previous version of the OS. For those using Intel Optane, we request you to not download the Windows 10 May 2020 Update (version 2004) on your PCs until Microsoft fixes things.

Kavita Iyer
Kavita Iyer
An individual, optimist, homemaker, foodie, a die hard cricket fan and most importantly one who believes in Being Human!!!


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